Learn how 'Duck Theory' affects how you approach customer experience and process improvement.
- Video 1: Introduction to 'Duck Theory'
- Video 2: Modeling Customer Interactions
- Video 3: Modeling Internal Interactions
- Video 4: Modeling Business Rules
- Video 5: Modeling Rewards & Mindsets
- Video 6: Wrap-up and Downloads
A super laid back set of lessons from CEM experts James Dodkins & Steve Towers. You might never think about ducks in the same way again!